This page explains how clients and users of FinAcc, the cloud gold loan and pawnbroking software by FinAcc Technologies (“FinAcc,” “we,” “our,” or “us”), including users of the FinAcc Gold Loan app, can ask us to delete their data. It should be read together with our Privacy Policy and Terms of Service.
1) How to Request Deletion
Send an email to admin@finacc.in with the subject line “Data Deletion Request”. In your email, please include:
- Your registered business name (as used in your FinAcc account); and
- The registered phone number or email address linked to your FinAcc account.
To protect your data, we may contact you on your registered phone number or email address to confirm that the request comes from you or someone authorised by your business before we delete anything.
2) What We Delete
- Account data: your FinAcc account, user logins and associated profile details.
- Business data: your business details, branches, settings and configuration held in FinAcc.
- Customer records: the borrower, loan, pledge, payment and other customer records that you stored in FinAcc.
If you want to keep a copy of your records, please ask us for an export before your data is deleted. Deleted data cannot be recovered.
3) Timelines
- We will confirm receipt of your request within 7 days.
- We will delete your data within 30 days of receiving your request.
4) Records We Must Keep by Law
We may keep certain records where we are required to do so by law, such as tax and GST records, accounting records, or records we must keep for regulatory purposes. These records are kept only for as long as the law requires and are then deleted.
5) Data Held by Meta or WhatsApp
If you connect your own WhatsApp Business Account to FinAcc, data stored by Meta or WhatsApp in that account (for example, message history, contacts, templates or account information held on Meta’s systems) is managed by Meta. FinAcc cannot delete data held by Meta. To manage or delete that data, please use Meta’s own tools and follow Meta’s and WhatsApp’s policies.
6) Contact Us
FinAcc Technologies
1st Floor, Vallimayil Complex, Above Apollo Pharmacy,
Sikkalampalayam Road, Elur, Coimbatore 641032, Tamil Nadu, India
Phone: +91 81472 70720
Email: admin@finacc.in
Website: https://www.finaccsaas.in